Oct 072011
 

The recent resignation of one of my PM’s has again highlighted the value to a business of process and systems. Without the standardisation that these bring, the resulting shock to the organisation is greater than it needs to be. No process or system is perfect and the PM role typically allows for fairly wide freedom in day-to-day work, so no hand-over between PM’s is totally pain-free and seamless. But without systems this transition becomes even more painful.

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